Specialist Hotel Radios for Communication in the Hospitality Industry

EFFICIENCY AND OPERATION

Radio technologies such as Radio ID, job ticketing, and centralised operations allow you to target specific employees and delegate tasks more efficiently.

The use of radio IDs allows anyone to be easily identified and reached efficiently through 1-to-1 audio, or even with text messaging. This feature can improve the efficiency of communications and therefore employee workflow because communications are more efficient when they are targeted at the relevant staff. For example, housekeepers may want to coordinate with each other to ensure all rooms have been cleaned, but these communications may distract the front-of-house staff member from their task. To utilise radio ID’s for your business, you will need a radio with a screen and keypad. This way you can visualise the person you are communicating with and select the right contact by using the list displayed on the screen.

Perhaps you need job ticketing; this enables a manager to send tasks to an employee quickly, and without needing to catch the employee at a time when they can confirm the task. On top of this, a centralised operation allows a manager to keep track of job ticketing to better delegate these tasks. A WAVE PTX System would be ideal for this requirement.

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SECURITY

Encryption and scrambling functionalities ensure security between hotel radio users and stops the risk of infiltration from unwanted sources. AES encryption and advanced security settings ensure the integrity of information relayed through radios. 

Professional radios come in either analogue or digital, with digital offering a much more secure means of communication than a public analogue channel that can easily be dropped in on. As an hotelier, a high level of security is great for any situations in which staff may discuss private or sensitive information and is an excellent selling point for high profile clients who may visit your hotel. For peace of mind surrounding information breaches, radios can be configured with advanced AES encryption. You can keep your guests safe when you choose a radio with advanced DMR technology and configured with advanced encryption for an extra layer of protection against security breaches.

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SAFETY

Many professional radios have inbuilt safety features to uphold the highest level of security standards, plus they help to improve health and safety ratings at your hotel.

As an hotelier, you want to make sure your guests are safe and secure at all times. A Digital Two Way Radio (DMR) that has an emergency alarm is a great option to improve the safety of guests and staff through rapid response to dangerous situations. Lone-Worker and Mandown are aspects of DMR’s that are intelligently designed to improve the safety of workers and the rapid response to emergency situations. Lone-Worker is an alarm, which is triggered if a worker is unresponsive, while Mandown is another alarm feature, which sounds when the radio is left at a specific angle or left unused for a lengthy period, indicating an issue. In DMR technology, Digital Two Way Radios can be used in case of emergencies such as a fire or a medical event. DMRs are especially useful for emergencies in the absence of cell service or Wi-Fi, as they still allow employees to collaborate and provide rapid service when guests need it most. In addition, hotel radios allow staff members to rapidly communicate with each other on how to best handle the situation.

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SCALE

LTE technology offers seamless communication with staff at any time, in any place. 

LTE technology enables a radio to transmit via GSM data or Wi-Fi to provide potentially limitless coverage. Not only can you now use your current network within your hotel to ensure full coverage, you can also connect seamlessly with other locations worldwide. At large hotels, staff may be spread out across a large space and traditional analogue radios may drop out at long distances or be prone to interference from other radio users nearby. These radios are effective over smaller distances, such as in a bed and breakfast. However, for large hotels with worldwide locations, LTE technology is an effective alternative, and offers an additional layer of security as it does not operate on public channels. Additionally, LTE systems make radio ID’s, job ticketing, central control and tracking easier. LTE also assists the user in running their system via a mobile app on their smart phone.

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PRESENTATION

A sleek and professional radio offers multiple advantages that improve the aesthetic that your hotel conveys to customers.

Today’s hotel radios are slim, high tech, and visually appealing. These aesthetic features are beneficial because firstly, low profile radios allow subtle communications between staff in the event of a circumstance that requires discretion, including security breaches. It can stop a situation from getting worse from having attention drawn to it, such as a guest spilling something over themselves. Secondly, small and discrete radios can create the impression of seamless customer service. If a guest doesn’t notice you using a radio to coordinate their request, it can make your service all the more impressive. Finally, a sleek looking radio can add to the overall appearance and professionalism of the hotel.

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