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Specialist Hotel Radios for Communication in the Hospitality Industry

 

Radio communication in the hospitality industry is vital for providing instant communication, which allows staff to work together in order to take care of guests throughout their stay, and quickly solve emerging issues.

Excellent hotel management requires a cohesive and communicative team that leaves a lasting impression on guests. A vital aspect of this is implementing the right hospitality technology or hotel radio system to ease communications. With so many moving parts, from reception to kitchen staff, guests won’t have the best experience possible if your team isn’t working in complete synchronicity behind the scenes.

Balancing guests’ needs and delegating emerging roles is made much more efficient with the correct use of hotel radio technology, which empowers teams with coordination, cohesion and speed. Radio technology has diversified in the past few years, and there are now far more ways that radio functionalities can ensure the smooth operation of hotels. We offer an extensive range of radios, with a large range of features.

EFFICIENCY AND OPERATION

Radio technologies such as Radio ID, job ticketing, and centralised operations allow you to target specific employees and delegate tasks more efficiently.

The use of radio IDs allows anyone to be easily identified and reached efficiently through 1-to-1 audio, or even with text messaging. This feature can improve the efficiency of communications and therefore employee workflow because communications are more efficient when they are targeted at the relevant staff. For example, housekeepers may want to coordinate with each other to ensure all rooms have been cleaned, but these communications may distract the front-of-house staff member from their task. To utilise radio ID’s for your business, you will need a radio with a screen and keypad. This way you can visualise the person you are communicating with and select the right contact by using the list displayed on the screen.

Perhaps you need job ticketing; this enables a manager to send tasks to an employee quickly, and without needing to catch the employee at a time when they can confirm the task. On top of this, a centralised operation allows a manager to keep track of job ticketing to better delegate these tasks. A WAVE PTX System would be ideal for this requirement.

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Hospitality technology
Technology in hospitality industry

SECURITY

Encryption and scrambling functionalities ensure security between hotel radio users and stops the risk of infiltration from unwanted sources. AES encryption and advanced security settings ensure the integrity of information relayed through radios. 

Professional radios come in either analogue or digital, with digital offering a much more secure means of communication than a public analogue channel that can easily be dropped in on. As an hotelier, a high level of security is great for any situations in which staff may discuss private or sensitive information and is an excellent selling point for high profile clients who may visit your hotel. For peace of mind surrounding information breaches, radios can be configured with advanced AES encryption. You can keep your guests safe when you choose a radio with advanced DMR technology and configured with advanced encryption for an extra layer of protection against security breaches.

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SAFETY

Many professional radios have inbuilt safety features to uphold the highest level of security standards, plus they help to improve health and safety ratings at your hotel.

As an hotelier, you want to make sure your guests are safe and secure at all times. A Digital Two Way Radio (DMR) that has an emergency alarm is a great option to improve the safety of guests and staff through rapid response to dangerous situations. Lone-Worker and Mandown are aspects of DMR’s that are intelligently designed to improve the safety of workers and the rapid response to emergency situations. Lone-Worker is an alarm, which is triggered if a worker is unresponsive, while Mandown is another alarm feature, which sounds when the radio is left at a specific angle or left unused for a lengthy period, indicating an issue. In DMR technology, Digital Two Way Radios can be used in case of emergencies such as a fire or a medical event. DMRs are especially useful for emergencies in the absence of cell service or Wi-Fi, as they still allow employees to collaborate and provide rapid service when guests need it most. In addition, hotel radios allow staff members to rapidly communicate with each other on how to best handle the situation.

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Hospitality tech
Walkie talkie hotel

SCALE

LTE technology offers seamless communication with staff at any time, in any place. 

LTE technology enables a radio to transmit via GSM data or Wi-Fi to provide potentially limitless coverage. Not only can you now use your current network within your hotel to ensure full coverage, you can also connect seamlessly with other locations worldwide. At large hotels, staff may be spread out across a large space and traditional analogue radios may drop out at long distances or be prone to interference from other radio users nearby. These radios are effective over smaller distances, such as in a bed and breakfast. However, for large hotels with worldwide locations, LTE technology is an effective alternative, and offers an additional layer of security as it does not operate on public channels. Additionally, LTE systems make radio ID’s, job ticketing, central control and tracking easier. LTE also assists the user in running their system via a mobile app on their smart phone.

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PRESENTATION

A sleek and professional radio offers multiple advantages that improve the aesthetic that your hotel conveys to customers.

Today’s hotel radios are slim, high tech, and visually appealing. These aesthetic features are beneficial because firstly, low profile radios allow subtle communications between staff in the event of a circumstance that requires discretion, including security breaches. It can stop a situation from getting worse from having attention drawn to it, such as a guest spilling something over themselves. Secondly, small and discrete radios can create the impression of seamless customer service. If a guest doesn’t notice you using a radio to coordinate their request, it can make your service all the more impressive. Finally, a sleek looking radio can add to the overall appearance and professionalism of the hotel.

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Communication in hospitality industry

Are you looking to improve the communication within your hotel or organisation?

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“When we communicate with the luggage porters, often guests are standing in front of us.

It’s difficult to do in a subtle way, but the SL Series really helps, because it’s very small and it’s very convenient. It almost goes unnoticed,”

Hotel Radio Applications

We offer hotel radio solutions to suit the needs of our clients. Here is a selection of hotel radio applications that we have available.

DP4800e

DP4800e

  • Large Full-colour, 5-line display
  • Full Alphanumeric Keypad enables flexible radio operation and text messaging
  • Lone Worker
  • IP68
  • Indoor Location Tracking
  • Basic/Enhanced Privacy
  • AES256 Encryption via Software Purchase
  • Sophisticated Emergency Calls help ensure employee safety
DP2600e

DP2600e

  • Easy-to-use menu navigation keys enable intuitive user interface
  • Compact Design
  • Digital Emergency via programmable button to help ensure rapid response to critical incidents
  • Enhanced Privacy
  • IP67
DP3441e

DP3441e

  • Compact and rugged form factor
  • Emergency button to help ensure rapid response to critical incidents
  • Basic / Enhanced Privacy
  • AES256 Encryption via Software Purchase
  • Lone Worker / Mandown
  • IP68
DP4400e

DP4400e

  • Emergency button
  • Basic / Enhanced Privacy
  • AES256 Encryption via Software Purchase
  • Lone Worker / Mandown
  • IP68
  • VOX Capability
  • Lone Worker
DM4600e

DM4600e

  • 3 watt built-in loudspeaker for clear audio
  • Intuitive menu-driven user interface
  • Rugged front & rear accessory connectors
  • Basic / Enhanced Privacy
  • AES256 Encryption via Software Purchase
  • IP54 rated

TLK100

  • Bands: 4G LTE CAT-1 (2, 4, 5, 13)
  • WiFi: 802.11 a/b/g/n (2.4/5.0 GHz)
  • IP54, MIL-STD 810G
  • 18 hours battery life with 5/5/90 duty cycle
  • Over-the-Air device management
  • Robust design
  • Location tracking
  • Multi-network compatibility
  • Optimised cellular to Wei-Fi handover

EVOLVE

  • Dustproof and submersible IP68
  • Glove operable touch screen
  • 3G, 4G, Wi-Fi
  • Dedicated emergency and PTT buttons
  • Android platform • Open app ecosystem
  • Loud, clear audio • Superior background noise cancellation
  • 5” touch screen
  • Front and rear facing cameras

TLK150

  • 4G LTE, 3G and Wi-Fi connectivity
  • Loud and clear audio
  • Bluetooth® enabled
  • IP54 IEC60529

WAVE PTX DISPATCHER

  • Manage your entire fleet from one or more computers.
  • Monitor up to 20 talkgroups
  • Call logging and recording
  • Alerts
  • Exchange multimedia information (Text, Photo’s, documents, etc)
  • Locate and see members on a map
  • In-map communication
  • Geofencing

SL4010e

  • Slim, sleek design – dimensions 121x55x17.4mm
  • UHF1 (403-470MHz) only
  • IP54 rated
  • Dual internal speakers deliver loud, clear audio quality
  • Contoured push-to-talk button provides comfort and is easy to access
  • Basic / Enhanced Privacy
  • AES256 Encryption via Software Purchase
  • Audio connector port supports discreet wired audio accessories (wireless Bluetooth audio also available)
  • Built-in photo sensor intuitively adjusts backlighting on the screen to optimize viewing in all types of conditions,
  • Covert mode for discrete operation when it counts
  • Integrated man-down

SL2600

  • 4 Button virtual keypad
  • Digital Emergency via programmable button to help ensure rapid response to critical incidents
  • Sophisticated Emergency Calls help ensure employee safety
  • Enhanced Privacy via Software Purchase
  • Lone Worker
  • Integrated Bluetooth 4.0 LE for wireless and data
  • Programmable Text Messaging Capability
  • IP54 environmental sealing helps ensure continued operation in tough working conditions

Key Benefits

  • Improve staff interaction
  • Enhanced Guest Experience
  • Advance your security
  • Make your establishment safer
  • Take full control of a large operation
  • Bring your professionalism to the next level

Case studies

MGM resorts elevates guest service with unified radio and broadband communications

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Country Resort and Spa Saves Over $100K in Annual Cost and Increases Staff Efficiency

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Improving communication at a historic five-star hotel – Claridges, London

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Testimonials

SEOWiders Infotech

Communications Specialist handled all the communications for our event from start to finish. Even the 2 way radio's looked discreet. Great job and highly recommended!

Tim Scot

I have used Communications Specialist Ltd, for the purchase and programming of two way radios, their vast expertise and professionalism throughout the whole process and look forward to future dealings with this supplier.

정수진

Communications Specialist Ltd. provided information about goods and services to our request. Great job and highly recommended!

Adam Obuli

Communications Specialist Ltd, for the purchase and programming of two way radios, their vast expertise and professionalism throughout the whole process and look forward to future dealings with this supplier.

Manish Pounikar

Communications Specialist handled all the communications for our event from start to finish. Even the 2 way radio's looked discreet. Great job and highly recommended!

Ivan DanusSecurity Supervisor at High end jewellery store in London

“The company is of a very high standard. Their reliability, ability to respond swiftly is second to none. The service they provide has benefited us and I can’t recommend highly enough the expertise, dedication and customer service skills of the Communication Specialist Team”

Why Choose Communications Specialist

With many telecoms companies to choose from, what sets Communications Specialist apart from the rest?

25 Years Experience

We have been operating in the industry for over 25 years.

24/7 Customer Support

No matter what time of the day, we’ve got you covered.

Customer Focused

We place emphasis on delivering exactly what our clients need.

Multi Sector Experience

We have a wealth of experience across multiple industries.

Are you looking to improve the communication within your hotel or organisation?

Contact us today